Remote Support

Start a secure remote IT support session with DCS

Choose the correct option below when instructed by DCS. Remote support helps us troubleshoot issues, guide users and resolve problems quickly without needing an immediate onsite visit.

Linux Support

Copy and run this command in your terminal only when instructed by a DCS technician.

(wget "https://remote.dcs-itsupport.co.uk/meshagents?script=1" -O ./meshinstall.sh || wget "https://remote.dcs-itsupport.co.uk/meshagents?script=1" --no-proxy -O ./meshinstall.sh) && chmod 755 ./meshinstall.sh && sudo -E ./meshinstall.sh https://remote.dcs-itsupport.co.uk "hCFPP5O$jbnCK190v1IZCuZTeEgGM11AYT1j4Xf04Q5boI4I22IT$t92G8UtjyfE"
How it works

Simple, guided and secure

Start the session in three straightforward steps with guidance from DCS. Only use these tools when you are expecting support.

01

Select your device

Choose the correct download or command for the system you are using.

02

Run the support tool

Open the downloaded file or run the Linux command when instructed by your DCS technician.

03

Connect with DCS

Your support session will begin once the tool is launched and your connection is approved.

Support guidance

Before you begin

Only start when asked

Use these download links only when arranged with DCS so the session can be handled correctly and securely.

Choose the right platform

Select the Windows, Mac or Linux option that matches the computer you are using before starting the session.

Keep the session open

Once launched, keep the support tool open until your technician confirms the session is complete.

Need help first?

If you are unsure which option to use, contact DCS first and we will guide you to the right support method.

Need help before starting?

Speak to DCS and we will guide you to the correct remote support option. Existing clients can also use the Client Portal for helpdesk access and support requests.

Contact DCS Client Portal