Defined Complex Solutions Ltd trading as DCS IT Support is committed to protecting the privacy of visitors, clients and contacts. This page explains how we collect, use, store and safeguard personal information when you interact with our website or services.
1. Introduction
At Defined Complex Solutions Ltd (“DCS IT Support”), we understand that personal information is entrusted to us with confidence. We honour that trust by adhering to robust principles of data protection and privacy.
This Privacy Policy outlines how we collect, use, share and safeguard personal data obtained through our website and other interactions with DCS IT Support.
2. Scope
This Policy applies to personal data collected via:
- Our websites, mobile applications and embedded communication tools (“Sites”)
- Business operations involving clients, individuals and employee HR data
“Personal Information” refers to any data that identifies or can be linked to an individual, either on its own or in combination with other data.
3. Information We Collect
You are not required to submit personal data to access public areas of our website. We only collect information that you voluntarily provide.
This may include:
- Contact details such as name, address, email, phone number, organisation and job title
- Technical identifiers such as IP address, browser type, operating system, device type and site navigation behaviour
- Interaction-based information such as contact requests, support enquiries, account creation, service requests, job applications and quote requests
- Information connected with the receipt of products or services
We may also collect anonymised product or service usage data for statistical, analytical and support purposes.
4. How We Use Information
We may use personal information to:
- Respond to enquiries and provide requested services
- Deliver IT support, managed services and project work
- Maintain client records, support history and service communications
- Improve website performance, service delivery and security
- Comply with legal, regulatory and contractual obligations
5. Legal Basis for Processing
We may process personal data under the following lawful bases:
- Legal compliance: where required by law or for safety, reporting or enforcement of our Terms of Use
- Consent: where you have explicitly agreed to data processing
- Legitimate interest: where processing is necessary to operate and improve our services
6. Marketing Practices
DCS IT Support may use your personal data to inform you about relevant products or services. We do not sell, rent or lease customer data to third parties.
From time to time, we may share information with trusted service providers acting on our behalf where necessary for the operation of our services or business functions.
7. Cookies & Tracking Technologies
Your browser may allow you to manage cookies and tracking preferences. Blocking cookies may affect some site functionality.
Some browsers provide a “Do Not Track” feature, which we aim to respect where technically feasible.
8. Data Retention
We retain personal data only as long as necessary for legitimate business purposes, legal compliance or as otherwise required by applicable regulations.
9. Data Security
We employ physical, technical and administrative safeguards to protect personal data from unauthorised access, use or disclosure. These measures are reviewed regularly to address emerging threats.
However, no online system can guarantee absolute security.
10. Your Rights
You may have the right to:
- Access, correct or delete your personal data
- Object to or restrict processing
- Request data portability where applicable
- Withdraw consent at any time
To exercise these rights, please contact us using the details provided through our website. Verification may be required before certain requests can be processed.
You may also unsubscribe from marketing communications through the unsubscribe options provided in our emails where applicable.
11. Policy Updates
We may update this Privacy Policy at any time. Significant changes will be posted on this page. Updates take effect upon publication unless stated otherwise.
12. Company Information
Defined Complex Solutions Ltd — trading as DCS IT Support
Registered in England and Wales
Operating in Aberdeen and across the UK
IT Support | Cybersecurity | Microsoft 365 | Business IT
13. Contact
If you have any questions about this policy or how your information is handled, please contact us through our contact page.